Market Mine

FirstRain and The World of Digital Business Intelligence

Yahoo layoffs will add to the management exodus

I did some interesting analysis of management churn in advance of the rumored Yahoo layoffs tomorrow. Check this comparison out:

We’ve seen (and I’ve blogged about) the brain drain at Yahoo, but over the past few months it’s continued and it is dramatically severe when compared to their competition and other major tech players. On this chart red is detected departures – that means it’s visible somewhere on the web whether announced or not; green is detectable arrivals. The right hand column show the data normalized by number of employees.
And looking at the last month’s worth of data, Yahoo managers aren’t necessarily leaving for big names, they are just getting out!
And a side oberservation – Microsoft has turnover but relative to the size of company it’s not critical — but HP shows what a stable company it truly is. Some turnover as you’d expect but it’s insignificant relative to the number of employees.

Gotta love great customer service

There are good days and bad days running a small company, and then there are great days that make it all worth while. I received the following email from a customer today about one of our support guys – this is what we aspire to for every customer!

Hi Penny – I hope you are doing well. I have been a customer of FirstRain, for the past several months. I just wanted to drop a line and let you know what an excellent job your team is doing. In particular, C*** has been extremely helpful in setting me up and working with me on some sophisticated searches. As someone who deals with a multitude of vendors, I am exposed to a wide range of customer service – I must say that C*** is at the top of my list. His is extremely responsive, very professional and, most of all, effective. Thank you again for your help and I look forward to a strong relationship with you and C*** moving forward.

Very best,

T***