- Why FirstRain
- Customer Success
Current and future Rainmakers work in perfect harmony
Who is the better programmer- father or son?
Going home a winner!At FirstRain India we like to host numerous events that every Rainmaker can particiate in. We divide everyone into event teams (a lottery system) comprising folks from different departments, getting together to participate in fun, as well as competitive events, throughout the year. This allows people from different departments to come together and team up to excel in an entirely different setting. The events range from quiz competitions to ramp walks to decorate your bay and the events culminate with a prize trophy to the winning team at the annual offsite event. The new teams were created this summer and the first task assigned to them was to create a name, logo and punch line for their team. Finally, June ended with a small party in our cafeteria for all the employees who had June birthdays. All the June birthdays gathered around the cake (including myself) and so a case for me of have your cake and eat it too!
We try to capture everything – we really do. But the reality is so much of our wisdom is in our heads and it’s never more apparent than when trying to train someone new.At FirstRain we have a new executive – the fabulous Daniela Barbosa who just joined us from Dow Jones. She’s smart and experienced and I want to bring her up to speed as fast as possible but pointing her to our systems is, I know, simply insufficient. We think we capture everything about our users and workflow in our salesforce CRM system. We think we capture our contracts in Netsuite and our central wiki. But of course so much of the deep knowledge is tribal – to quote Wikipedia “Tribal knowledge is any unwritten information that is known within a tribe but often unknown outside of it.”
It is, of course, important to document the knowledge you have, but when you are growing and moving fast it is also important to value, and protect tribal knowledge and bring your team together frequently and efficiently to talk through and share what’s in people’s heads.
FirstRain participated in this event not only to give back to the local community but to hopefully encourage others to follow in our footsteps. I know activities like this strengthen our own FirstRain community. Working together outside of the office allows my team to engage in an experience that deepens their sense of shared values, such as social responsibility and caring for others. Every year, I know I can count on our team to clear their busy schedules, to show up and to work very hard. This morale is later translated inside the office, all part of the many reasons why FirstRain’s company culture is so dynamic.
Everyone got his or her hands dirty that day. Working as a team, we were able to quickly and successfully sort through a hefty amount of food in our two-hour time slot. Thanks to the entire FirstRain team’s effort, we helped 236,000 people receive food this month! The day was a huge success and everyone left the bank in great spirits. As always, I was pleased and proud to see my team come together for such a great cause –and one we will continue to support!
Cory, our resident sommelier, sampling the cheese selection with his grenache
Our littlest rainmaker, Sebastian, enjoying the picnic with Sagar and Nitin
Towards the end of the picnic our families persuaded us to pose together and toast a lovely day
David, Thomas, Jordy, me, Doug, Carolyn and Cory
Because the reservoir is only a couple of miles from my house we joined up with supporters, spouses and several kids at my house for a bar-be-que. The kids — and one of our dogs — spent the whole time in the pool and I gather everyone under age 10 slept like a log last night!
Having fun together in my back garden on a warm Bay Area night