- Why FirstRain
- Customer Success
Attending and participating in sales orientation/training events and annual kick-offs is something that FirstRain offers as part of our customer success program. As one of our customers, Ciena invited us to attend in order to showcase FirstRain as an important new tool for the team within their CRM system. All of their sales users are encouraged to take advantage of FirstRain intelligence within their CRM and it was evident that FirstRain is already acting as their carrot! In fact, for this event our booth was right next to their CRM team’s station, and we were pretty busy giving lots of demos and answering questions for interested reps. We were really delighted by the amount of positive feedback we received during our 4 days on the ground with this great team.
From individual sales reps, to team managers, to the head of sales himself, we had an overwhelming number of people expressing the value FirstRain is bringing to their business. Our own team is certainly aware of the benefits and usefulness of FirstRain for companies like Ciena, but hearing from actual sales users telling us how we are making an impact is extremely cool and rewarding. You can’t ask for anything better than that, can you? I had a great time talking with people from all over the world, and it was very exciting to hear how different teams are using FirstRain daily. Sure, the “fancy-smancy” hotel and delicious food, we’re a great perk for all, but the best part was coming back to California knowing that FirstRain is delivering the customer intelligence they need, where they need it, and that their sales teams are WINNING with FirstRain!
The past few weeks have been extremely busy and exciting as we prepare for Dreamforce, which is now only a week away! But today, I have some other exciting news to share, the launch of our new solution—the FirstRain Performinator!
Performinator is our newest solution for delivering strategically tuned customer intelligence for major account sales and marketing teams right into their existing CRM, social enterprise platforms, smartphones and tablets. Performinator helps your entire team of sales and marketing pros understand their customers’ business as well as your superstars do. And for the thousands of early-adopter users who are already getting FirstRain Performinator today, it’s the ‘carrot‘ that gets your people engaged in and drives value from your CRM and platform investments. Don’t YOU want to ‘Be the Carrot‘?
Most sales and marketing teams don’t have the time to gather the deep knowledge of their customers and end-markets that’s needed to really challenge their customers, uncover opportunity and spot risks. FirstRain already delivers the right intelligence to help solve this challenge, but with Performinator we make it so easy, and so well-tuned to your customer markets that each of your users are transformed (no phone booth required) into your company’s go-to experts on your most significant customers.
In fact, at Dreamforce next week, leaders from GE Capital and FirstRain will be discussing the new solution and how they are embracing the carrot. If you’re interested in attending the session and learning more about Performinator, you can do so here.
Superman may use his super powers to fly, but Performinator uses its powers to transform your sales and marketing teams!
This is my first year attending Salesforce’s Dreamforce conference and I am very excited. As a first timer, I wanted to make sure I was prepared, so I turned to Twitter and Dreamforce Chatter to find out the scoop on what to expect. Here are the top 10 tips I’ve compiled to help you (and myself!) get ready for Dreamforce 2012.
1. Wear comfortable shoes, this is the most talked about recommendation on social media right now! You spend almost all day on your feet, so take care of them. High heels may look great on Day 1, but your body will regret it on Day 2 if you can barely stand…2. Bring an extra battery! From session hopping to coordinating meet ups with your iPhone you are bound to lose battery power. Make sure to bring your charger (there will be charging stations) or buy an extra long battery to ensure you aren’t without power halfway through the conference. 3. Flag that full session! Didn’t get to register in time for a session you are dying to attend? Don’t fret, Salesforce is now allowing you to go to the Agenda Builder and “flag” each full session. If you flag the session in the Agenda Builder, Dreamforce will notify you when they add an additional session. For example, to find out more information on how to flag the hot GE Capital “360° of Excellence” ROI session, do so here. Another option—just show up! Most likely there will be some “no-shows”. Go early! It’s first come, first serve. 4. Stay out late and meet people! There will be a lot of cool, interesting people at the restaurants and bars around the Moscone Center ready to chit chat. It’s a great way to network and learn about new products. 5. Don’t overload on sessions! There are tons of great sessions you are dying to see (like FirstRain’s, of course!) but scheduling back-to-back sessions will leave you with very little time to explore the expo. Limit yourself and be mindful that sessions are at different buildings. 6. Party time! Interested in checking out the social scene after the Moscone Center closes? Check out this App for up-to-date events happening at Dreamforce. 7. Bring Layers! Never been to San Francisco before? SF is a layering city. September may be one of our warmest months, but depending on the micro-climate on that particular day—or of that exact block—you may experience a whole range of temperatures. Bring a sweater (or two). 8. Take advantage of San Francisco’s coffee and donuts! Blue Bottle Coffee is just a couple blocks away and Philz isn’t too far. SF has a Starbucks on every block, but these coffee houses brew each cup individually. Caffeine is a necessity to keep yourself energized throughout the conference. And If you are planning on staying out late, make sure to visit Bob’s Donuts on Polk street. They are open 24 hours but make donuts fresh at around 10pm. You won’t be disappointed, they are fantastic. I’m a regular! 9. Be organized! Map out all the sessions you are attending and the booths you want to visit. This year, a lot of the sessions are held outside of the Moscone Center at nearby hotels. Familiarize yourself with the area prior to the conference.
10. Make sure to check your social media and talk to DF alumni! Stay active with #DF12 and Dreamforce chatter for new recommendations while the conference is happening. As well as reach out and talk to DF alumni! Many of the FirstRain team are Dreamforce veterans and are helping me get #DF12ready.
And for those of you attending Dreamforce12, you can check out the full thread where I compiled all these great ideas, if you want even more great tips (and special thanks to Jeff Grosse for so many terriffic suggestions).