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FirstRain and The World of Digital Business Intelligence

Announcing our New Product Release!

I love release days. Not only is there the excitement of announcing great, new product features, but there’s a real thrill each time I see yet another amazing, customer-focused accomplishment for FirstRain. However, release days are exciting for our customers too, since it’s a reassurance that we are working hard for you and your business needs.

When I started at FirstRain (almost one year ago!), we had just announced the integration of our mobile platform for iPhone and Android devices. Since then I’ve seen the introduction of several new products, such as: the development of the iPad app, the introduction of the FirstRain ECI system, and more recently, the FirstTweets and visualization analytics integration. We’ve really come a long way in just under a year!

Today, we at FirstRain have put out our July 2012 Product Release, and with it we are adding some great new updates and additions to many of the great new features we’ve developed in the past year. This month’s release is all personalization. We’ve updated our iPad app, improving the in-app monitor experience, taking an already great app and making it even more powerful and useful. So if you’re a FirstRain user who hasn’t yet downloaded FirstRain for iPad, now’s a great time to do so!

We’ve also updated our iPhone and Android apps and added in some nice, new features throughout the product to better personalize and share your customer intelligence experience. This release focuses on taking what we already have that works well and making it even more personal.

For all of you who are FirstRain customers, I encourage you to check out these new updates and, as always, please let us know what you think!

Black and White and Dead all over

It’s always interesting, as we begin to approach the end of another year, to think about how far technology has taken us once again. With the holidays right around the corner, I’m confident that more people than ever will be hoping for an iPad2 in their stockings. Since the new release of the iPad2 in March of 2011, Apple’s iPad sales have rocketed over the sales of any other tablet device. As a result (or perhaps vice-versa), people are shifting their behaviors when it comes to reading and consuming information. Maybe people are feeling compelled to help the environment and go green (saving trees is a great thing!). Perhaps more people are taking advantage of awesome applications like our very own FirstRain, which helps deliver news in a faster, more efficient way than ever before (in fact have you tried our FirstRain iPad app?).  Or maybe people just feel compelled to keep up with the pace of modern technology—the iPad is a perfect, modern example of how amazing technology can be.

In the morning, I ride San Francisco’s Caltrain from the city down the Peninsula to our FirstRain office in San Mateo.  I can’t remember the last time I saw a rider reading the actual newspaper—and I take the Caltrain every day.  The typical Caltrain passenger behavior (and we’re talking about mostly Silicon Valley employees) is coffee in one hand and iPad in the other.  For the few not lucky enough to have a new iPad, you have people like me who scan news on their iPhone (although thankfully I am able to access news using the FirstRain iPhone app!) Either way, I’d say 8 out of 10 Caltrain riders definitely use technology to access the news they may have been receiving years ago from printed versions. I feel badly for the guy who stands at the end of the station trying to sell newspapers! This shift in behavior is not limited to just business professionals. Last week Mashable.com published a video portraying a 1-year old baby using an iPad. When handed a magazine, this adorable baby girl began to press the non-existent buttons, not turn the pages. She resorted to her only knowledge of how to “read,” that is: how to read using technology. Is this a sign of what’s to come for the next generation?  Will turning the physical pages in books, and magazines become ancient history? Was there a generation that mourned the physical satisfaction of pressing cuneiform into clay tablets, or decried the loss of reading an elegant scroll?

Last week, here at the FirstRain office, we had our own conversation about the lack of reading print media in today’s society.  Ryan Warren, our VP of Marketing, noticed and commented on the fact that I printed out a colleague’s blog to read over, instead of just editing and reading it on my laptop. I tend to focus better on what I’m reading when I print out a physical version (Facebook & Twitter are not floating around in the background this way). Proof that printing out someone’s paper to edit is becoming less common, he asked if this was something I did normally. What if I’ve been the only person out there who still prints out things to read?

So I decided to investigate. I sent out an email survey to a network of friends, all millennials, all in my age bracket, mostly young business professionals and a few graduate students, asking them all if they preferred reading text online rather than printing out and reading a hard copy.  I wasn’t surprised by most of the responses. 90% of those who answered preferred to read online.  Some preferred to read online only when the length of the reading material was limited to four pages or less. Others preferred to read online if it was reading for pleasure rather than reading for business or school. And sure enough, some opted to read online because it was “greener.” One friend said it was easier to “stay organized while having everything in one place” on their laptop.  I was quite impressed with the reasoning behind each of their answers. Am I the only person still printing!? Don’t get me wrong, I read articles online every day and I don’t buy physical paper newspapers. I use our FirstRain apps and use the Web to access the news. Yet, sometimes, I still chose to print things out in order to help me focus… even though I suppose this makes me old fashioned. Maybe when I finally purchase an iPad, I’ll give up my old habits. I’m really curious to see what lies ahead for future generations and how they’ll consume the media of tomorrow.  Will the baby with the iPad write this same blog post, wondering how many people still prefer touch interfaces instead of just having it plugged directly into their brain?

RIM has some new, unwelcome, partners

It’s interesting to look at the smartphone choice our users have made across different markets. We conducted a mobile survey a couple of weeks ago and found that a BlackBerry is still a necessity in the corporate environment, but often not enough. However, our survey results are contrary to the latest consumer survey that shows Android surpassing Apple iOS and the Blackberry platform in market share.

While we are developing the FirstRain mobile application, our survey showed that among the users surveyed they have an average of 1.2 devices each – and when we broke it down by device to find that 14% of the BlackBerry users were also using an additional device. We suspect this is because while BlackBerry may be mandated by many firms it simply does not have the app support and so is not as useful and fun outside of the standard corporate apps like email and calendars.

Corporate Mobile Usage

FirstRain Corporate Survey February 2011

What does this mean for RIM? Research in Motion first introduced the BlackBerry in 1999, and 12 years ago the BlackBerry was able to hold its own— a strong operating system, stable, reliable—all the works. With the highly anticipated BlackBerry 6 OS debuting with the Torch, BlackBerry users can keep up with the competition—right?

The BlackBerry Torch does have all new features—upgraded camera, proper touch screen, security features, built-in GPS, universal search, and perhaps most favored by IT — the administrative control available. But is this enough to keep up with personal and work demands?

We found that for our users, the BlackBerry as a smart device is not cutting it. The app development has been slow for the BlackBerry OS, and the functionality of the apps are not up to par. If 14% (and growing) of our users need a second device, usually an iPad or iPhone, to maintain the quick pace of the workday, the Torch will not salvage RIM as a business-friendly product.

If 2011 is the year of the enterprise app, then this may be the beginning of the end for RIM. The BlackBerry has not made substantial enough strides to maintain functionality with all of the “super apps.” Salesforce already has 20,000 companies that have embraced their new Chatter mobile app, and it is no surprise that more than 50% of the workforce is using mobile devices as their new desktop. With more companies shifting towards app development, including FirstRain, maybe there is a reason that so many of our users who utilized BlackBerry’s also needed a supplemental device.

It is also quite hard for the BlackBerry OS to compete against the prominently featured “fun” iOS system.  The iPhone is becoming so deeply embedded in our business culture, that it is seen as a necessity and the new iPad 2 is going to continue Apple’s overwhelmingly dominant control of the tablet market. Businesses like Juniper and Good.com are thriving with more consumers bringing their mobile devices into work (that now need additional security). In October, Good Technology released their first quarterly data report— illustrating how the rapid adoption of iOS is revolutionizing enterprise mobility and how they are benefiting from the move away from the Blackberry.

Whether this means more good news for Apple’s iOS and Google’s Android, or a meek future for RIM, one can’t be sure—but it is clear modern users will now demand competitive apps on their primary handheld device.